We’re a Female-Friendly Business

Simpson Plumbing is a Female-Friendly Business

We go the extra step to help you feel secure in your own home.

Simpson Plumbing doesn’t just strive to provide the highest quality service possible, we also want to be the most trusted plumbing company in the Pacific Northwest. We do so by providing unmatched customer service and a clear set of instructions on how we will conduct ourselves and how you can rest assured that your experience will be a pleasant and safe one.

We understand that inviting a stranger into your home is not the most comfortable situation. That’s why we have outlined the following steps to make you feel as comfortable as possible.

THE STEPS:

Upon calling Simpson Plumbing LLC. and setting up an appointment, please tell the employee that you are speaking too, that you would like the “Female Friendly Business” policy implemented and with what options you would like. I.e. The Technician’s picture text messaged to you etc… Or for conveinece sake, just say you want the whole plan implemented. This is what will happen upon your request:

  1. Our Technicians always wear Simpson Plumbing LLC uniforms:
    • Black or khaki colored pants or shorts;
    • Royal blue shirts with yellow lettering with our company logo and name on them;
    • Hats (optional) with yellow lettering with our company name on them.
      (Either Simpson Plumbing or SPI for our company name.)
  2. Our Technicians will be driving a Simpson Plumbing LLC company vehicle with our name and license information on it.
  3. Our Technicians will have ID badges with their name, picture, an ID number, and our company name on it.
  4. When requested, the Technicians or our office will call you about 5 to 10 minutes before the Technician gets there.
  5. When requested, we will email or text message you a picture of your Technician so you know exactly who will be coming into your home.
  6. Prior to starting work, the Technician will provide a clear picture of what will need to happen and the process for fixing it.
  7. Upon evaluation of the work needed done, our Technician will provide a written estimate of the cost of the project when requested.
  8. When requested we can e-mail a copy of our Plumbing license-bond-insurance information.
  9. We will try our utmost to accommodate any other requests by you.
  10. Included in our “Female Friendly Business” is our “Safe and Secure Promise”

Safe and Secure Promise

In addition to “The Steps” process in our “Female Friendly Business” practices we provide for our customers, Simpson Plumbing LLC and its employees promise the following to all of our customers at all times:

  • We will never take advantage of, price gouge, or over-charge our customers, whether they are men, women, young, elderly, or disadvantaged regardless of their situation either standard or emergency.
  • All of our employees are background checked and cleared.
  • All of our employees are routinely and randomly drug tested, and are drug free.
  • All of our employees are alcohol free when on shift.
  • All of our employees are smoke free when on shift.
  • All of our employees and work are licensed, bonded & insured.
  • Our “Female Friendly Policy” can be implemented for any customer who desires it.
  • All of our trucks and drivers are licensed and insured.
  • All labor and materials provided by Simpson Plumbing LLC are backed by a 1 year warranty.
  • All field technicians will be uniformed in Simpson Plumbing attire consisting of the following:
    • Black or khaki colored pants or shorts;
    • Royal blue shirts with yellow lettering with our company logo and name on them;
    • Hats (optional) with yellow lettering with our company name on them.
      (Either Simpson Plumbing or SPI for our company name.)

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