Frequently Asked Questions


Question: There is a drain line plugged in my home. Will drain cleaner work by itself?

Answer: Most drain clogging problems are caused by food from a garbage disposal or hair. While drain cleaner is often effective with grease, it doesn’t usually work to remove clogs. The most reliable solution is to have the drain snaked or hydro-jetted.

Question: I’m not getting very much water pressure from my faucet. What’s the best way to fix it?

Answer: Try unscrewing the wire strainer from the end of your faucet and cleaning it out. If you still aren’t getting adequate water pressure, your problems are deeper inside the faucet or water pipes.

Question: How can I fix a leaking shutoff valve or hose bib that drips from the top?

Answer: You can start by tightening the pack nut located just below the valve handle. Turning it halfway will usually tighten it enough. If it still leaks, the valve will need to be replaced.

Question: I have copper or galvanized pipe in my home, but I hear concerns about plastic piping. What’s the best type to use?

Answer: Plastic piping has been around for about 20 years and is only getting better. It’s cheaper to install or repair than copper or galvanized pipe and it doesn’t lose heat like metal piping. It not only saves you money but gets you hot water faster. Simpson Plumbing uses pipes that are guaranteed for 25 years not to bust or break, even when frozen.

Question: What is a recommended brand for a water heater?

Answer: We recommend Bradford White for tank style water heater and Rheem for tankless and hybrid models. We highly recommend the hybrid models.

Question: What are the different models of water heaters?

Conventional: Newer model tank water heaters have better insulation than old ones. They retain heat longer and use less energy. These familiar appliances come in various sizes.

Hybrid: These tank water heaters use heat-pump technology. They’re more energy-efficient than conventional models and are hot-water-ready all the time.

Tankless: Energy efficient and compact, tankless water heaters produce hot water on demand. Some models come with a small auxiliary tank to ensure the fast delivery of hot water.

Question: What is an expansion tank?

Answer: An expansion tank is used to protect closed water heating systems from excessive pressure, helping maintain low levels of oxygen within the pipes and reducing corrosion in the system.

Question: Should maintenance be done on your water heater?

Answer: Yes. Every year your water heater should be drained to help maximize its life.


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